Acceptance of Terms and Conditions
Your agreement with Carpet Cleaning in Toowoomba means that you are consenting to accept our Terms and Conditions. Our terms & conditions may be changed at any time without providing notification to you. Changes will be posted on our website.
You should analyse our terms & conditions regularly for the most current updates. Your continued use of our service will constitute acceptance of any updates made to our terms & conditions.
Interpretation (Definitions)
These terms are the definitions for the terms we use throughout both our website and all correspondence with you. In your contract, the following words have the meanings described here:
- “Customer” or “You” are any persons who book services with us for carpet cleaning; this could be you as a business owner, property manager, or renter.
- “We, Our, or Us” refer to us in relation to this company and anyone who works with us in order to provide services.
- “Services” or “Service” Are all of the services provided to you by us, including carpet cleaning, and any other service provided to us.
- “Terms and Conditions” are on this page, and all terms agreed upon between you and us in your contract with Carpet Cleaning in Toowoomba.
- “Cleaning Services” or “Cleaners” means the person performing any of your requested cleaning services for Carpets.
- “Property” is the address where we perform our requested cleaning services.
- “Managing Agent” means the person or agency responsible for the general management of the property, including landlords, real estate agents, etc., whose property we will clean on behalf of you.
- “Carpet Cleaning Standards” are the level of cleaning that is acceptable for the carpet type according to industry standards set forth by the industry, and/or as required by your managing agent(s). They also vary, and among other things, may include sufficient cleaning to allow for the release of your bond, as directed.
- “Heavily Soiled” carpets and/or areas with accumulations of dirt, stains, or any substance which is clearly above and beyond normal wear and tear for that type of carpet, will require additional time, effort, and/or specialisation in their cleanings.
- Refuse or stop providing service
- Cancel any bookings without a refund
- Take, if necessary, legal action
- The actual property differs from the description
- Additional rooms, features, or services are required
- The property is heavily soiled or requires extra time and effort
- Special equipment or techniques are needed
- Work outside the agreed scope
- Last-minute changes to the booking
- Parking fees or key collection
- Difficult or unsafe areas
- The property must be ready at the scheduled time
- The customer should be available or contactable before the service
- Clear access must be provided to all areas requiring cleaning
- Electricity and running water must be available
- Heavy items (over 5 kg) must be moved before the service
- Personal belongings and furniture should be removed
- All rubbish must be cleared in advance If access is not provided:
- A non-access fee of $40 per hour may apply
- Cancellation or rescheduling fees may be charged
- $50 Administration Fee
- $100 for cancellations made within 72 hours of the service date
- $200 for cancellations made within 24 hours of the service date
- The location of the client’s property is deemed unsafe
- The client has not provided adequate access to their property
- The client’s property is in significantly worse condition than what was described by them
- Credit card payments
- Bank Wire Transfer
Overview
These Carpet Cleaning Toowoomba Service Terms & Conditions govern every type of service provided by Carpet Cleaning Toowoomba. In the event there is a conflict between the general terms and the specific terms of a service, the specific service terms will prevail over the general terms.
Customer Conduct
Respect matters when you interact with our staff. Should behaviour turn hostile, offensive, or cross boundaries, it won’t be accepted. People need to act properly. If it happens, we reserve the right to:
In addition, you agree to these standards of behaviour by booking our service.
Service Coverage Details
A detailed list of what is contained and eliminated in our carpet cleaning services is available on our website. Please review it carefully before booking.
Pricing
Our quotes are estimated based on the details you provide. It covers the size and condition of the property. Final pricing may vary if:
We will always inform you of any price changes and seek your approval before proceeding. If you decline the updated quote, it may affect the service guarantee.
Property Access & Preparation
To ensure smooth service:
Key collection services may incur additional costs based on distance.
We may take photos before, during, and after the service for quality and documentation purposes.
Rescheduling Services
Rescheduling your appointment for the same day as the original booking carries an additional $70 rescheduling fee. Your previous payment may be kept as collateral against your new reservation.
Cancellation Fees:
The company reserves the right to cancel or reschedule an appointment should:
Payment Terms
Payment for service must be received prior to service being performed unless otherwise agreed upon. The following methods of payment will be accepted:
A minimum deposit of $50 is required at the time of booking to hold your appointment. For bank transfers, payments must be received within 3 days. Bookings may be cancelled due to nonreceipt of payment.
Late Payments
Late payments of up to $250 may occur 30 days after the invoice date. Additional 5% per month may accrue on late payments. If you do not pay the full payment, you may be led to:
Debt Recovery Actions
Reporting you to Credit Bureaus 25% Administrative Fee plus all applicable fees for Unauthorised Chargebacks.
Deposit Return Guarantee
Our goal is to provide standard-level cleaning for our portfolio of rental properties. If cleaning issues arise from your managing agent’s report, we will clean the affected areas at our cost.
Conditions apply: Services must be booked as normaL, damages due to wear and tear / from external causes do not qualify for free re-clean; re-clean requests must be made within 7 days of original service; only properties that are vacant after the initial clean will qualify for a re-clean free of charge
Liability: We cannot be held liable for damage resulting from: natural disasters (flood/storm/fire/earthquake), pre-existence / normal use/wear and tear, or something out of our control.
Complaint Resolution: If there is a concern, we can assist you with reporting the concern to us within 24 hours of service, and also providing photos of the concern and a description. If you give us the chance to view the problem and attempt to resolve the issue, we will investigate and take action as warranted.
Contact Us
If you have any questions or queries, you can talk to us. We will help you with anything you want to know about our services. If we are available. You can call us or send us an email. Use the form on our website to get in touch with us. We will get back to you as soon as we can when you contact us.